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Frequently Asked Questions

Be it fresh is a brand of Means and Ends Retails Pvt Ltd. which enables you to order grocery, bakery, fruits & vegetables and other products that you need every day, directly via your mobile or web browser.
You can choose from products spread across various categories such as grocery, bakery, fruits & vegetables, beverages, personal care products and much more.
Be it fresh currently operates only in Visakhapatnam (select localities).
We deliver in select localities across the city we are present in. You can edit your location settings to check if we deliver in your area.
There is no minimum order value. However, each location has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.
Yes, you can track the status of your order and also we will send you an SMS as and when there is an update in your order.
You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the website
Be it fresh offers cash on delivery, credit cards, debit cards and net banking etc. Also you can opt for pay through SMS upon delivery.
If your transaction is eligible for a discount, you can apply the discount coupon in the checkout page and you will be able to see the discounted price before placing the order.
Yes we have such policy. In case you received a damaged product you can return and ask for a replacement of the same. Our delivery executive will accept the product without any questions. In case if you still didn’t like the replaced product we will refund the value of damaged product as per our policy.
If you’re dissatisfied with the products delivered, we will try to replace and if the replaced product does not satisfy your interests you can register a complaint through our online chat support on the web through which you can initiate the refund.
You can use the “Contact Us” section on the web. Our customer care executives are always happy to help.
We ensure sourcing of fruits and vegetables from farmers and vendors and in case if you do not like the quality our customer care executive will always be ready to help you.
You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Depending on the time you are placing the order. Mostly if you place an order at the end of the day you can expect it to be delivered on the next day.
Sure. At the checkout page, you can select a delivery slot of your choice.
The minimum charges and the delivery charges are mentioned on the web and android app at the checkout page.
We offer various delivery slots based on the order timings whereby the earliest delivery slot starts at 09:00 AM and the last delivery by 09:00 PM.
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.